At ZAK Barcodes, customer satisfaction is our top priority. We strive to provide high-quality thermal paper rolls, barcode labels, ribbons, and printing products. If you are not entirely satisfied with your purchase, please review our Return, Refund, and Shipping policies below.

Part 1: Return Policy

1. Return Eligibility

  • Returns are accepted within 7 days from the date of delivery.
  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
  • Items must remain in their original packaging, including unbroken protective shrink-wrap on label rolls and ribbons.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized items: Custom-printed labels, custom roll sizes, or specially manufactured order sizes.
  • Products that show signs of use, damage, or altered packaging after delivery.
  • Items returned after more than 7 days from delivery.

Part 2: Refund Policy

1. Inspection & Approval

  • Once we receive your returned item, our team will inspect it and notify you via email of the status of your refund.
  • If approved, your refund will be processed promptly, and a credit will automatically be applied to your original payment method within standard banking processing days.

2. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning non-defective items.
  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.

3. Damaged, Defective, or Wrong Items

If you received a damaged roll box, defective ribbons, or the wrong product, please contact us within 48 hours of delivery with photos or videos of the item and packaging. We will send a replacement or issue a full refund at no extra shipping cost to you.

Part 3: Shipping Policy

1. Processing Time

  • All standard orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive a tracking notification once your order has shipped.

2. Shipping Charges & Offers

  • Free Shipping: We offer Free Shipping on all orders over $150.
  • For orders under $150, shipping charges will be calculated and displayed at checkout based on package weight, volume, and delivery destination.

3. Delivery Time

  • Delivery times vary depending on your location and regional shipping carrier delays.
  • Estimated delivery timeframes will be provided at checkout or via tracking details.

Contact Us

If you have any questions regarding returns, refunds, or shipment tracking, please get in touch with our team:

Contact Page: https://zakbarcodes.com/contact-us

Email: contact@zakbarcodes.com